To apply for the Ideal Card phone number
you must be at least 20 years or older and
must present the original copy of your ID
card (or passport, residence certificate)
and a secondary ID document when visiting
the ChungHwa Telecom business center in
person.
The secondary identification documents include:
IC Health Insurance card, passport, residence
certificate, student ID, driver’s license,
military ID, or household registration certificate,
etc.)
Lost card (I lost my cell phone, how do
I suspend the service?)
Please call the service hotline 928 or 0800-080-927
to suspend the service, and present the
original copy of your nation ID card to
the ChungHwa Telecom business center to
obtain a replacement card, for which there
is a NT$300 charge. The credit balance,
if still valid, will be carried over fully.
ChungHwa Telecom, however, is not responsible
for any charges incurred during the lost
period.
The Ideal Card is locked (What if I’m locked
out of my Ideal Card?
If the incorrect PIN is entered 3 times
consecutively, the card will be locked out
of service. Consult and retrieve the PUK
number on the back cover of the user’s manual
to unlock the card. The card will be permanently
rendered useless if the procedure is not
carried out properly for 10 consecutive
times. In which case, you must visit the
business center for a replacement card.
There is a change of NT$300.
Damaged card
If the card is found defective in the first
2 weeks after its purchase, ChungHwa Telecom
will replace it with no cost to the customer.
If the damage is caused by the customer
due to improper use, ChungHwa Telecom will
not refund the balance value, if any, of
the card for any reason. Customers, however,
can request a replacement card with the
balance fully carried over.
How to change my subscription to that of
the regular monthly lease type?
Please call 928 or 0928-000928, or visit
the business center for detail.
How are Ideal Stored Value card’s various
expiration dates determined?
1. Card activation： A newly
purchased card must be activated within
the time period specified in the card package.
Fail to do so will render the card nonfunctional.
2. Card usage：
the Ideal Card is valid for 180 days from
the first call. As long as additional credit
deposits are made to the card (credit balance
automatically accumulates when multiple
concurrent deposits are made. The new card
expiration date is calculated to be 180
days from the last deposit transaction.)
before the card expires the phone number
is always good for use.
What payment methods are available when ordering the Ideal Stored Value card online, and how long would it take to deliver?
The Ideal Stored Value card ordered online
is always delivered via
short text messaging service.
Be sure to have your cell phone ready to
receive order status & delivery messages
(in case of failure to receive any order
message please email the customer service
with the order confirmation receipt number.
A new copy of the message will be sent to
you.)
Payment
methods
Order
status messages
線上刷卡
第一次線上刷卡的客戶須經客服人員確認後才會發送。不便之處請您見諒
老客戶刷卡交易完成立即傳送儲值簡訊。
ATM
入帳後兩個工作天內傳送。
郵政劃撥
At the completion of the order transaction,
you may fax a copy of the confirmation receipt
to 02-89124302 to expedite the delivery
of your card.
Is there a limit to the credit deposit amount
per order?
付費方式
第一次線上購買
VIP老客戶
線上刷卡
$500NT/month
$2000NT/month
ATM
No,
there’s no limit.
No,
there’s no limit.
郵政劃撥
No,
there’s no limit.
No,
there’s no limit.
使用線上刷卡購買的客戶，三個月內無不良紀錄者，即自動晉升 VIP老客戶
Online order was completed successfully,
but no order confirmation email was received
(order was not received?)
If you’re a Yahoo or PChome free email customer
it’s possible that the confirmation email
was cataloged and/or blocked by ISP as spam.
We suggest that you change to other mail
clients or contact their customer service.
If the problem persists, please email our
customer service personnel to resolve the
issue.
Is there a return policy for orders made
online? (I ordered the wrong product, can
I return it?)
Order
status
Is
return possible?
If
we’ve sent you a short text message
indicating that the deposit has been
successfully credited to your card.
NO
If
we’ve sent you a short text message
indicating that the deposit has not
been credited to your card.
YES
Process flow for the returned item:
1.Contact customer service
personnel and specify the reason for the
return：(02)8912-4181 或 0800-000-728
(weekday 09:00~1800)
2.Verification will be made to make sure
the card has not been used. Only unused
card can be returned.
3. If it is determined that the return
request can be granted, customer service
personnel will fax and ask you to complete
and sign a ‘Product Return Agreement’
document. To complete the return procedure
you must fax this document, along with
a photocopy of the required ID document,
to 02-89124302
What happens to the built-in phone number
if the Ideal Card has past its expiration
date?
We’re sorry. The phone number will no longer
be in service in this case. For other related
questions please contact the toll-free 24hr
hotline for assistance.
Does the Ideal Card support international
roaming?
No. For international calls the Ideal
Card supports outbound calling from Taiwan
only. Roaming is not supported.
Credit balance does not expire. As long
as the phone number is valid, the balance
is always available for use. What does
expire, however, is the Ideal Card phone
number, which is
only valid for 180 days
from the last credit deposit date.
For example:
On June 6th, 2006 Mr. Lin’s credit balance
was 0, so he immediately deposited NT$500,
As a result, Mr. Lin’s credit balance
now becomes NT$500, and the expiration
date for the Ideal Card phone number is
extended to 180 more days to December
3rd, 2006.
On October 3rd, 2006, Mr. Lin’s credit
balance was NT$100, so he deposited another
NT$2,000, which brought the balance to
NT$2,100, and also extended the phone
number expiration date to April 1st, 2007
(i.e. 180 days from October 3rd, 2008.)
How can I apply for an Ideal Card phone
number?
